Operation and Storage Condition:
• Operation Ambient Temperature -30 to +60°C, Relative Humidity 20~90%
• Input Voltage 90-305V AC, 50/60Hz
• Storage Ambient Temperature -40 to +85°C, Relative Humidity 5~95%
• Mounting Height : Suitable for 3-8 M height
Quality Warranty:
Quality guarantee is based on storing,installing,operating and maintaining correctly in the normal operation condition.
It is not included in our maintaining range when installing inappropriately,breaking the operating rules,and leading to the products damaging.
Our company will maintain the right to either repair,parts replacing,or products exchange during the quality warranty period.
FAQ:
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 7-10 days for bulk order.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including recall according to real situation.
Thanks for your time. For further information please feel free to contact our sales tearm by following way:
Contacts: Delina Cao
Skype: ly-sales15
Email: sales15@leyond.com.cn
